Research by customer loyalty company ICLP has highlighted how better understanding of what motivates passengers will enable airports to encourage increased dwell time and spend at their terminals. Potential airport process issues such as fears of longer queues or passengers’ lack of familiarity with the airport are key determinants of dwell time. ICLP’s research has […]
Vilnius Airport’s €19 million runway reconstruction has been successfully completed and opened on 18 August during an official inaugural ceremony. “We are glad to announce we have successfully finished this unique project of national importance,” enthuses Gediminas Almantas, CEO Lithuania Airports. “Only because of the professionalism of specialists and their enormous efforts this project turned […]
Royal Schiphol Group, the operator of Amsterdam Airport Schiphol in the Netherlands, has officially opened its renovated Holland Boulevard public area located between Departure Lounges 2 and 3. Alongside a whole host of new retail outlets passengers can explore Dutch art and culture in peace 24/7, and can even enjoy a spa treatment. The area […]
Naples Airport, Florida, is terminating all fixed-base operator (FBO) services from September 8, 2017 in preparation for the arrival of Hurricane Irma. At this time, the airport runways are expected to remain open and be prepared for the recovery effort, the airport claims in a statement. Limited fuel and related services are available until the […]
Changi Airport Group (CAG) has announced that the new Terminal 4 (T4) at Changi Airport is scheduled to commence operations on 31 October 2017. This follows the recent successful conclusion of major trials, with a small number of checks and reviews to be completed in the final phase of the preparations. To ensure a smooth […]
Airport operator Ferrovial Airports, part of the Great Hall Partners consortium, has signed an agreement with Denver International Airport in Colorado for the redevelopment and operation of the Jeppesen Terminal. The 34-year concession represents an investment of US$650m, with financial closure of the deal expected in the fourth quarter of 2017. The other members of […]
UK-based consumer advice magazine Which? has rated London Southend Airport as the best in the capital with a customer satisfaction rating of 84%, 16% more than any other London airport. The passenger survey awarded London Southend a maximum five stars for staff friendliness, with an impressive four stars for baggage reclaim, seating, toilets and queues […]
Norwegian airport operator Avinor has officially opened the new Nkr 3.7bn (US$468m) terminal at Bergen Airport, in Flesland, Norway. Opened on time and within budget, the terminal has the capacity to accommodate up to 10 million passengers annually. Speaking at the opening ceremony, Erna Solberg, Norway’s Prime Minister, said, “Flesland plays a vital role in […]
All gates are open for DFW’s second completed terminal under Terminal Renewal and Improvement Program Customers who visit Dallas Fort Worth International (DFW) Airport’s Terminal E will be welcomed with a refreshed travel experience now that all customer-facing upgrades and enhancements are complete. The grand opening of all gates at Terminal E marks the second […]
Dutch airport operator Royal Schiphol Group has announced that all of its airports will run on sustainable power generated in the Netherlands from the start of next year. A large portion of this energy will be generated by a newly built wind farm in Vianen, which is set for completion in January 2018. This will […]
